Policies

Shipping and Returns Policies

📦 Shipping & Returns Policy — LBR Cosmetics

Processing Time
All orders are processed within 3–5 business days (excluding weekends and holidays). You will receive a confirmation email once your order has been shipped.

Shipping
Shipping times vary based on location and carrier. Once your order leaves our facility, LBR Cosmetics is not responsible for carrier delays, lost, or stolen packages. Please ensure your shipping information is accurate at checkout.

🔁 Returns & Exchanges

Due to hygiene and safety standards, all sales are final. We do not accept returns or exchanges.

⚠️ Damaged Orders

If your order arrives damaged:

  • You must contact us within 3 days of delivery

  • Email b_riar_rose@yahoo.com

  • Include clear photos of the damaged product and packaging

After review, LBR Cosmetics will determine whether to issue:

  • A replacement,

  • A refund, or

  • Store credit

All resolutions are handled at the discretion of the company.

📧 Customer Support

For any questions or concerns, please contact us at:
b_riar_rose@yahoo.com
Response time is typically 24–48 hours.

 

Shipping Information You Can Trust

 

 

Our shipping and returns policy is designed to make your shopping experience simple, clear, and stress-free. We work hard to process orders quickly so your items can reach you as soon as possible. Once your order is confirmed, you will receive updates on handling and delivery status. Shipping times may vary depending on your location and the shipping method selected at checkout. We always aim to provide accurate delivery estimates, but delays can happen due to weather, carrier issues, or high order volume. For the best experience, please review your shipping details carefully before placing an order.

 

 

Returns Made Simple and Fair

 

 

If you are not completely satisfied with your purchase, our shipping and returns process makes it easy to request a return when eligible. Items should be unused, in original condition, and returned within the stated return window. Some products may have specific return rules, so it is important to check the product details before starting a return. Once we receive and inspect the item, we will process your refund or exchange according to the original payment method or approved replacement option. Our goal is to keep the return process fair, transparent, and convenient for every customer.

 

 

How to Start a Return Request

 

 

To begin a return, contact our support team with your order number and the reason for the request. Our team will guide you through the next steps and provide any needed instructions, including return approval and shipping details. In most cases, customers are responsible for return shipping costs unless the item arrived damaged, incorrect, or defective. We recommend using a trackable shipping method when sending items back, so you can monitor the package during transit. This helps protect your return and gives both sides a clear record of the shipment.

 

 

Refunds, Exchanges, and Support

 

 

After your return is approved and processed, refunds are usually issued within a reasonable time based on your bank or payment provider’s timeline. If you prefer, we may also offer an exchange for the same item or another approved product, depending on availability. Our support team is here to answer questions about shipping and returns, order issues, and policy details. We believe that clear communication builds trust, which is why we make our policies easy to understand and follow. If you need help, please reach out and we will do our best to assist you quickly.